Delivery

Shipping Policy

At Sylviaedie, we take great care to ensure that your order arrives safely, promptly, and beautifully packaged. Each tablecloth is prepared with precision and love, reflecting our dedication to quality and your satisfaction.

Once your order is confirmed, our team carefully inspects, packs, and ships it within 2–5 business days. We partner with trusted international couriers to deliver your products securely, wherever you are. You will receive a tracking number as soon as your parcel is dispatched, allowing you to monitor your delivery in real time.

Delivery times may vary depending on your location, but we strive to make every experience as smooth as possible. Estimated delivery times are as follows:

• Domestic Shipping: 3–7 business days after dispatch
• International Shipping: 7–15 business days depending on customs and location

All products are securely packed to prevent damage during transit. However, should any issue occur, please contact our customer service team at supportnow@sylviaedie.com — we are always ready to assist.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, you may request a return or exchange within 30 days of receiving your order. Returned products must be unused, unwashed, and in their original packaging.

To initiate a return, simply contact us via supportnow@sylviaedie.com with your order number and reason for return. Our support team will provide detailed instructions and assist you throughout the process.

Once we receive and inspect the returned items, a refund will be issued to your original payment method. Please note that original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product is defective or incorrect.

Our Commitment

At Sylviaedie, we believe that exceptional customer service is just as important as our craftsmanship. Every delivery is an extension of our values — care, reliability, and trust. From our hands to your home, we ensure each product arrives in perfect condition, ready to bring warmth and elegance to your table.

We appreciate your trust in Sylviaedie and are committed to making your shopping experience delightful from start to finish. For any shipping, delivery, or return inquiries, please don’t hesitate to contact us at supportnow@sylviaedie.com.